PATIENT INFORMATION
At Dental Specialists Group, patients can expect a clear, organized, and supportive experience from their first visit onward. Our goal is to help you understand every aspect of your care, from consultation through treatment and follow-up. We take the time to review your health history, explain available options, and ensure you feel informed and confident before proceeding with any treatment. Both new and returning patients can find information here regarding scheduling, required documentation, and what to expect during appointments.
This section also provides guidance on post-treatment care, payment procedures, and insurance coordination. Dental Specialists Group accepts most major insurance plans and is a participating provider under the Canadian Dental Care Plan (CDCP). Whether you visit our established Woodbridge location or our new Mississauga clinic, you can expect the same standard of excellence, professionalism, and patient-focused care that reflects our ongoing commitment to precision, comfort, and trust.
New Patients
How do you bill, and do you accept insurance?
At Dental Specialists Group, we make billing straightforward for our patients. We accept all major forms of payment, apart from American Express, and we bill insurance companies directly whenever possible, so you don’t have to handle the paperwork. Our clinics in Mississauga and Woodbridge accept most major and third-party insurance plans, and for larger treatments we can provide a predetermination, so you’ll know exactly what is covered before starting. If you are covered under the Canadian Dental Care Plan (CDCP), we bill the plan directly and you would only be responsible for any difference not covered, making access to advanced dental care in the GTA as simple and stress-free as possible.
What happens during the initial consultation?
Your first visit with us is a paid consultation focused on understanding your main concerns and goals for your smile. You’ll meet directly with one or more of our dental specialists in Mississauga or Woodbridge to discuss your needs and review treatment options in areas such as implant care, restorative dentistry, or cosmetic improvements. As part of the visit, we update your medical history and, if required, recommend diagnostic procedures such as intra-oral screening, dental X-rays, a comprehensive dental exam, impressions, photographs, or oral cancer screening. These diagnostics are billed separately, and all fees are clearly explained in advance. Based on this information, we prepare a personalized treatment plan tailored to your oral health needs, which you can review and discuss at a follow-up appointment, giving you clarity and confidence about your next steps.
What is the Canadian Dental Cover Plan (CDCP) and do you accept it?
Yes, we accept the Canadian Dental Care Plan (CDCP) and bill it directly on your behalf, so you would only be responsible for any difference not covered. The CDCP is a government program designed to make essential dental services more accessible to Canadians, and we encourage all eligible patients to take advantage of it. While the plan provides important support, it may not cover every type of treatment — particularly more advanced procedures such as implants or complex restorative dentistry. To help you maximize your coverage, we organize treatment plans into phases and submit each step that qualifies under the CDCP, ensuring you receive the benefits available to you while keeping your care in Mississauga, Woodbridge, and across the GTA fully transparent.
Are you accepting new patients?
Yes, we are welcoming new patients at both our Mississauga and Woodbridge clinics. For your convenience, we offer direct billing to most major and third-party insurance plans, including the Canadian Dental Care Plan (CDCP), so managing payments is simple. Our team of dental specialists provides high-end care using advanced technology, with services ranging from implants and restorative dentistry to full smile transformations, ensuring every new patient in the GTA has access to trusted expertise and modern dental solutions.
I sent a request for an appointment, how will I be contacted?
When you request an appointment, our staff will contact you directly by phone to confirm the details and book your initial consultation. Once your appointment is scheduled, we will send the necessary paperwork to you by email in advance so you can complete it at your convenience. This makes your first visit with our specialists in Mississauga or Woodbridge smooth and efficient, allowing the consultation to focus on your oral health needs and treatment options.
If you are being referred to us by another dentist, the process is very similar — our staff will call you to arrange the consultation and provide the paperwork, but we also take the extra step of communicating directly with your referring doctor. After your appointment, we prepare a referral report back to their office, so your overall care remains coordinated. This approach ensures that patients across the GTA feel supported, informed, and confident as they begin treatment with our team.
What kind of services do you provide?
At Dental Specialists Group, we provide a full range of specialty dental services with a focus on prosthodontics — the field of dentistry dedicated to rebuilding and restoring smiles. Our team offers advanced treatments such as dental implants, crowns, bridges, veneers, dentures, and full-mouth rehabilitation, all designed to restore function and aesthetics with precision. We also manage complex cases that involve multiple missing teeth, bite problems, or severe wear, combining digital technology and in-house expertise to deliver predictable results.
In addition to restorative and implant care, we place a strong emphasis on patient comfort and pain management. From comprehensive diagnostics and minimally invasive techniques to sedation options when appropriate, our goal is to make every visit as stress-free as possible. Whether you need a single crown, a full smile makeover, or supportive care to manage discomfort, our specialists in Mississauga and Woodbridge are here to provide high-quality treatment tailored to your individual needs, helping patients across the GTA achieve lasting oral health and confidence.
Why should I go to a specialist over a general dentist?
Choosing a dental specialist gives you access to a higher level of expertise, particularly for advanced treatments like dental implants, full smile rehabilitation, and complex restorative care. Specialists such as prosthodontists complete years of additional training beyond dental school, which means they are better equipped to handle challenging cases and deliver predictable results.
At Dental Specialists Group in Mississauga and Woodbridge, our clinics are designed for this type of care. We use advanced technology to provide high-end treatment options, including same-day solutions when appropriate, supported by a dedicated team that guides you through every step. Regular follow-ups and personalized treatment planning ensure your care doesn’t stop after the procedure. With prosthodontic expertise and pain management services available in one location, patients across the GTA can feel confident they are receiving the most advanced and comprehensive dental care possible.
Existing Patients
Existing patients can schedule a follow-up appointment by contacting either our Woodbridge or Mississauga clinic directly by phone or email. Our administrative team will review your chart to determine whether updated radiographs, photos, or diagnostic records are needed before your next visit. For long-term restorative or implant patients, we typically recommend maintenance appointments every six to twelve months, depending on the type of treatment you’ve received. These visits allow our team to evaluate your restorations, monitor tissue health, and identify any early changes before they become complex. If your case involves multiple specialists within our network, we coordinate schedules internally to ensure your care remains efficient and consistent. We encourage you to pre-book your maintenance appointment before leaving the office to help maintain continuity of care and preserve your treatment results for the long term.
We understand that scheduling conflicts can arise. If you need to reschedule or cancel your appointment, we kindly ask for a minimum of 48 hours’ notice. This courtesy allows us to offer the time to another patient and maintain the efficiency of our clinical schedule. You can contact your treating location—Woodbridge or Mississauga—by phone or email to make changes. For procedures involving multiple specialists or extended chair time, additional notice may be required to reorganize resources and clinical support. Missed appointments or last-minute cancellations without notice may be subject to a cancellation fee to account for reserved treatment time. Our team is always happy to assist with rebooking at a convenient time and will prioritize urgent needs where possible. Maintaining timely communication helps us ensure all patients receive the attention and flexibility they deserve.
You may request copies of your clinical records, imaging, or treatment summaries at any time. For your privacy and compliance with health information regulations, we require a written authorization—available in office or via email—to release records. Once the request is received, please allow 2–3 business days for processing. We can securely transmit records electronically to you or directly to another healthcare provider at your request. If your case involves multiple specialists or lab work, additional time may be needed to compile all documentation. There is no fee for digital transfers, though administrative costs may apply for printed radiographs or photographs. Our goal is to make record sharing seamless and secure, ensuring that your information is always handled with confidentiality and accuracy.
Some mild sensitivity, soreness, or pressure can be expected following restorative, surgical, or implant procedures. This is a normal part of healing and should gradually improve over the following days. If you experience increasing discomfort, swelling, or bleeding, please contact our office promptly. For after-hours concerns, our voicemail provides direct instructions for urgent cases. Avoid self-adjusting restorations or removing temporary appliances, as this may delay healing or damage underlying structures. Our clinical team will assess your symptoms, review your treatment notes, and schedule a priority appointment if needed. Many issues can be resolved with simple adjustments or reassurance, but early communication allows us to address complications before they progress. Your comfort and long-term results are our highest priority.
Dental Specialists Group accepts most major insurance plans and participates in the Canadian Dental Care Plan (CDCP). For existing patients, our administrative team maintains your insurance details on file and assists with submitting claims electronically whenever possible. Before proceeding with additional phases of treatment, we can provide a detailed estimate outlining fees, insurance contributions, and any out-of-pocket portions. Some complex or multi-stage cases may require pre-determination from your insurer, which our office will prepare and submit on your behalf. Payments for laboratory work, surgical components, or specialty consultations are discussed transparently to avoid surprises. We encourage patients to inform us of any changes to their coverage so we can help you maximize your benefits efficiently and ensure continuous eligibility under CDCP or private plans.
Keeping your information current allows us to provide safe and accurate care. You can update your medical history, medications, or contact details at any time by notifying our administrative team. Significant changes—such as new prescriptions, medical diagnoses, or allergies—should be reported before your next visit, as these may influence treatment planning or anesthesia protocols. Our secure digital system ensures your records are protected and shared only with authorized personnel involved in your care. Updated contact information also helps us reach you for reminders, follow-ups, and insurance coordination. During your regular maintenance visits, our staff will review your records to confirm that all information remains accurate. This partnership helps us maintain clinical safety, minimize delays, and uphold the quality of your ongoing care.
After completing treatment, we recommend periodic maintenance appointments to monitor the condition of your restorations, implants, and supporting tissues. The frequency depends on the complexity of your case—typically every six to twelve months, though certain prosthodontic or surgical procedures may require closer follow-up. During these visits, our team evaluates function, aesthetics, and comfort, and performs professional cleaning or adjustments when needed. Regular maintenance protects your investment in treatment and helps identify early signs of wear, inflammation, or mechanical issues before they progress. If your case involves collaborative care with a periodontist, endodontist, or surgeon, we communicate with your providers to ensure continuity. Maintaining scheduled reviews is essential to preserving long-term results and sustaining the health, comfort, and appearance of your smile.